Our policies
Scheduling - Please arrive on time for all appointments. Please arrive 10 minutes early for any spa services so you may change into a robe if desired. Please schedule your next appointment before leaving to ensure scheduling preferences.
Cancellations - Please allow us 24-hour notification if you must cancel your appointment(s).
Hours of Operation -Tuesday through Friday 9am to 8pm, Saturday 9am to 6pm,
Closed Sunday & Monday.
Payments- We accept Mastercard, Visa, local checks and cash.
There is a $20 fee for any returned checks.
Cell Phones- As a courtesy to all customers, we ask that you turn off cell phones and digital devices while at Illusions. If this is not possible, please switch it to vibrate instead of ring.
Children- We at Illusions love children, and will happily provide them service. We do ask that you explain to them that this is a quiet place and they must be on their best behavior while waiting for their service.
Smoking - We are a non-smoking facility.
Gift Certificates - Gift certificates are available by treatment, package, or dollar amount.
Retail Policy - At Illusions we strive to bring you the best products. If you are unhappy with your purchase, please return it to us within 10 days for a refund or credit.
Compliments and Concerns - All comments are welcome. Please let us know if you are unhappy with any part of your service or if you were pleasantly satisfied with any of our services or staff. We appreciate the feedback very much.
Gratuity - Gratuities are not included in our prices and are contingent upon your level of satisfaction
with our services.